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Solve common PC problems with Microsoft "Fix its"

Microsoft Knowledge Base is a great resource of helpful information regarding common hardware and software problems. It may not be a "pot o’ gold," and I wouldn't say all the information is helpful. To put it another way, Microsoft's Knowledge Base is a frequently frustrating and only sporadically useful resource. Recognizing this, Microsoft has created the Fix It Solution Center, which is home to over 100 automated problem-solvers.

Instead of manually attempting to follow the Knowledge Base instructions for a given issue you can sit back and let a Fix-It fix it for you.


The tools are divided into eight categories, including Windows, Internet Explorer, Office, and Outlook/Outlook Express. Just mouse over any of them to see the available choices, then click the one you want for a full description. If it sounds like your problem, scroll down a bit until you find the Fix It button. A wizard will take you the rest of the way.

How well does it work? Let's put it this way: There's already a Fix It for broken Fix-Its.

It’s good to see Microsoft taking some proactive steps to tech-support. The Fix It Solution Center is definitely a positive destination for users who need some guided help.

  Microsoft Fixit      Tech Depot - An Office Depot Co.  


Key Commands that speed up basic tasks

Key command shortcuts are quicker than mousing through menus; just bang a few keys together, and your PC instantly responds. And Windows has a lot of hidden commands, plus ways to customize those shortcuts however you want. Plus Microsoft lists even more to browse. If you swap mouse movements for these commands, Windows will feel faster than ever.

Navigate menus: Open menus by holding (or pressing) Alt and pressing the underlined letter in a menu. Once open, you can let go of Alt and just tap the underlined letter of your selection. Arrow keys also navigate open menus, and Enter makes selections. Even hit Control-Esc--or the Windows Key--to open the Start Menu.

Swap and close applications: Hold Alt, and tap Tab to swap between open windows. Alt-Shift-Tab moves backwards, in case you overshoot your target. Ctrl-Shift-Esc opens the Task Manager. Close windows with Alt-F4. And Windows Key-M minimizes all open windows.

Drive the desktop: Hold Alt and double-click an item to view its properties. Shift-Delete removes an item without the interim step of sitting in the Recycle Bin. Begin searching for an item with F3. Make a duplicate file at a new location by holding Ctrl while you drag and drop it in the new place. Or hold Ctrl-Shift while moving an item to create a shortcut in the new location.


How to take care of your computer

Keep your work area clean.
Save your work often. Setup an automatic backup  system.
Close all programs before you shut down your computer.
Don't drop or spill food or drinks on your keyboard or computer.
Dust your computer and monitor, also shake dirt out of your keyboard.
Keep magnets away from your computer. Madnets can erase your information.


Types of computer threats

Malware is a name for all programs that are harnful; viruses, trojans, worms and all other similar programs.

A computer Virus is a program, which attaches itself to, overwrite or otherwise replace another program in order to reproduce itself without the knowlwdge of a PC user. Viruses can destroy files and disk.

A Trojan horse is a program that does something else that the user thought it would do. They are usually well disguised. The trojan steals passwords and sends an e-mail to the hackers fake name and the the hacker has your account info in his hands.

A Worm is a program which spreads usually over network connections. Worms always need a host program to spread, unlike a virus.




Set up a VPN connection in Windows XP

These VPN connections allow Windows XP clients to connect to a VPN remote access server. Microsoft VPN uses the PPTP and LT2P network protocols:

Here's How:
Open the Windows Control Panel.

Open the Network Connections item in Control Panel. A list of existing dial-up and LAN connections will appear.
Choose the 'Create a new connection' item from the left-hand side of the window. The Windows XP New Connection Wizard will appear on the screen.

First click Next to begin the wizard,

then choose the 'Connect to the network at my workplace' item from the list and click Next.

On the Network Connection page of the wizard, choose the 'Virtual Private Network connection' option and click Next.

Enter a name for the new VPN connection in the 'Company Name' field and click Next. The name chosen need not match the name of an actual business.

Choose an option on the 'Public Network' screen and click Next. The default option, 'Automatically dial this initial connection' can be used if the VPN connection will always be initiated when the computer is not already connected to the Internet. Otherwise, choose the 'Do not dial the initial connection' option. This option requires that the public Internet connection be established first, before this new VPN connection will be initiated.

Enter the name or IP address of the VPN remote access server to connect to, and click Next. Company network administrators will provide this information.

Choose an option on the "Connection Availability" screen and click Next. The default option, 'My Use Only,' ensures that Windows will make this new connection available only to the currently logged on user. Otherwise, choose the 'Anyone's use' option.

Click Finish to complete the wizard. The new VPN connection information has been saved.

Tips:While no practical limits exist on what may be entered in the 'Company Name' field, choose a connection name that will be easy to recognize later.

Take special care to key the VPN server name/IP address data correctly. The Windows XP wizard does not automatically validate this server information.

What You Need:
Computer running Microsoft Windows XP
Host name and/or IP address of a VPN remote access server.



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